Refund Policy

Last updated: March 31, 2026

Thank you for purchasing a product from Orraah through Paddle. Paddle acts as the authorized reseller and merchant of record for software and digital product transactions.

This policy aligns with Paddle's Refund Policy and explains when a transaction may be withdrawn, canceled, or refunded. It applies to both consumers and businesses.

If local consumer protection laws or supplier terms provide stronger, non-waivable rights, the highest level of protection applies. Nothing in this policy limits mandatory consumer rights.

For refund questions, visit paddle.net. This policy forms part of Paddle Buyer Terms and Conditions. If there is any inconsistency, Paddle Buyer Terms and Conditions apply.

1. Global Refund Policy

Unless required by applicable law, all transactions are non-refundable and non-exchangeable.

• Paddle may issue refunds on a discretionary basis or where statutory withdrawal/refund rights apply.
• Refunds may be refused where there is evidence of fraud, abuse, or manipulative behavior.
• This policy does not affect rights for products that are faulty, not as described, or not fit for purpose.
• Refund requests must be submitted within the applicable time window.
• If a refund is issued, access to the relevant product will cease.

2. Country-Specific Rules

Where local law grants unconditional withdrawal rights, those rights override this policy and any supplier policy.

2.2 EU / EEA / Switzerland / UK

• Consumers have a 14-day statutory right to withdraw from some digital content and service contracts.
• This applies to one-off purchases and the first subscription payment (and, in UK annual auto-renewals, a new 14-day period at renewal).
• If a subscription includes a free trial, a new 14-day withdrawal period starts when the free trial ends.
• Withdrawal can be unavailable once digital content download/stream/use has started and valid consent to waive withdrawal rights was given.
• Requests must be made within 14 days of transaction date.

2.3 Turkey / Israel

• Consumers have a 14-day statutory right to withdraw from some digital content and service contracts.
• Requests must be made within 14 days of transaction date.

2.4 South Korea / Brazil / China

• Consumers have a 7-day unconditional right to cancel digital content or service contracts after delivery.
• Requests must be made within 7 days of transaction date.

2.5 Canada

• Consumers have a 7-day unconditional right to cancel digital content or service contracts after delivery.
• Requests must be made within 7 days of transaction date.

2.6 Singapore

• Consumers have a 5-day unconditional right to cancel digital content or services after delivery or first access.
• Requests must be made within 5 days of transaction date.

3. How to Withdraw, Request a Refund, or Cancel

3.1 Withdrawal, refund, and cancellation requests

Eligible EU consumers can use the withdrawal option in the Paddle Customer Portal (via "Manage subscription" or "Manage transaction" links in purchase emails, or via paddle.net). UK consumers may exercise withdrawal rights by contacting Paddle support.

To request a refund, use the support link in your receipt or billing page, or visit paddle.net and select "Request refund."

To cancel a subscription, use the Paddle Customer Portal or request cancellation through paddle.net. Cancellation takes effect at the end of the current billing period.

3.2 Processing and payment method

If eligible, refunds are processed to the same payment method where possible and typically within 14 days of approval. Statutory withdrawals are processed under the withdrawal timelines.

3.3 Verification and eligibility

Paddle transaction records are used to verify eligibility and timing, without overriding statutory rights.

4. Refunds for Technical or Product Defects

If you face persistent technical issues or a material defect preventing access to features or benefits as described:

1) Contact the supplier first to try to resolve the issue or request a refund.

2) If unresolved, contact Paddle support and provide issue details and any supplier response.

3) Where evidence of a material defect exists, Paddle may issue a refund in line with applicable consumer law.

5. Add-Ons and One-Time Transactions

• Add-ons linked to a main subscription expire when the main subscription ends, unless stated otherwise.
• Refund eligibility for add-ons and one-time transactions follows the same criteria as the main transaction unless local law provides otherwise.
• Items delivered and fully accessible immediately may be non-refundable once delivered, except where required by law.

6. Chargebacks and Payment Disputes

Contact Paddle before raising a chargeback or dispute with your bank or payment provider where possible.

• Access to the relevant product may be temporarily suspended while a chargeback is reviewed.
• Paddle may provide payment details and relevant consent records to payment providers when disputes are raised.
• This does not affect lawful rights to dispute charges under card-scheme or consumer-protection rules.

7. Discretionary Refunds

Paddle may, at its sole discretion, issue a refund if requested within 14 days of the transaction date. Submission within 14 days does not guarantee a refund.

Requests are reviewed case-by-case and may be approved in full, approved in part, or declined based on factors including product nature, reason, usage/consumption, and contractual terms.

A discretionary refund is voluntary and does not create future refund obligations for similar requests.

8. Updates to this Policy

Paddle may update this policy from time to time. The version in effect at the time of your transaction governs that transaction.

9. Governing Law and Disputes

This policy is subject to the governing law, complaints, and dispute provisions set out in Paddle Buyer Terms and Conditions.

Official Paddle Refund Policy: paddle.com/legal/refund-policy

March 31, 2026